At Bedior, customer satisfaction is important to us. We carefully package and dispatch our products. If you receive a damaged, defective or incorrect item, please contact us so we can review and resolve the issue.
1. Return Eligibility
A product may be eligible for return or exchange if:
- You received the wrong product.
- The product arrived damaged or defective.
- A major issue is found with the product upon delivery.
- The item received does not match the confirmed order.
To request a return or exchange, please contact us as soon as possible after receiving your order.
2. Information Required for a Return
We may request the following information:
- Your order number.
- Photos or videos of the product.
- Photos of the packaging.
- A description of the issue.
3. Condition of Returned Products
To be eligible for return or exchange, products should generally be:
- Unused.
- Unwashed.
- In their original condition.
- Returned with original packaging where possible.
- Free from damage caused after delivery.
We reserve the right to decline a return if the product has been used, washed, altered or damaged after delivery.
4. Non-Returnable Items
Unless the product is defective or incorrect, returns may not be accepted for:
- Used products.
- Washed products.
- Products damaged by the customer.
- Items returned without reasonable evidence of the reported issue.
- Clearance or specially discounted items where clearly stated as final sale.
- Personal-use products where hygiene or usage prevents resale.
5. Incorrect or Damaged Products
If you receive an incorrect, damaged or defective product, please contact us promptly with your order details and supporting photos or videos.
Once the issue has been reviewed, we may offer a replacement, exchange, store credit or refund where appropriate.
6. Exchanges
If your item qualifies for an exchange, we will confirm the process with you.
Replacement products are subject to availability. If the requested product is unavailable, we may offer an alternative solution.
7. Refunds
If a refund is approved, it will be processed through an appropriate method depending on how the original order was paid.
Refund processing times may vary depending on banks, payment providers and other financial services.
Shipping or delivery charges may not be refundable unless the return is due to an error or fault on our part.
8. Return Shipping
Return shipping arrangements will depend on the reason for the return.
If the product was incorrect, defective or damaged due to an issue attributable to Bedior, we will review the case and advise you regarding the return process.
Please do not send a product back without first contacting us and receiving return instructions.
9. Order Refusal
Customers should carefully inspect the parcel before accepting it where possible.
If a parcel is refused or returned due to an incorrect address, repeated failed delivery attempts or customer unavailability, additional delivery charges may apply for re-dispatch.
10. Contact Us
For a return, exchange or refund request, please provide your full name, order number, contact number and details of the issue, along with relevant photos or videos.